Support

At MobCEC, we don't stop at product development services; our team can also support the software systems after launch, so our customers can focus on their core businesses:

• Cloud, server and application administration, configuration, maintenance and support
• Software, system monitoring, optimization and reporting
• Remote troubleshooting and fixing
• Batching and enhancements
• Level 2/3 production support (24/7, On-call, Onsite)

By leveraging time zone differences, our team can support your software systems while you are sleeping or support your clients in Europe.

Beside, MobCEC will always develop and update business software for businesses

Develop software applications from business ideas to deployment: requirement analysis, design, coding, testing, deployment, maintenance and supporting

Implementation

• Develop software based upon an initial design
• Develop modules and components of multi-partner software development projects
• Sustaining
• Maintain existing software, fix bugs, develop new features, etc.

Setup and training are carried out over the internet using best-of-breed tools. Using GoToMeeting, Google Cloud..., MobCEC staff train the trainers who in turn teach their staff members. In the event that any issues arise, they are reported and managed using MobCEC’s web-based IssueTracker application allows clients to adjust language packs and add new ones to meet their needs.